Frequently asked
Practical answers for owners and guests
Find clear information on owner management fees, onboarding timelines, cleaning routines, booking terms, deposits and inspections, whether you are listing a property or looking for a place to stay.
Common questions
Owner setup, handovers and agreements
Answers to the questions we hear most often from property owners and accommodation seekers across Victoria.
For owners
What do your management fees cover?
Our fee structure is set out in writing before onboarding. It covers listing management, guest communication, and the operational services you choose, with reporting on a regular schedule.
For owners
How long does onboarding take?
Onboarding timelines depend on the property and the services required. We confirm a timeline during your initial consultation so you know what to expect before we begin.
For guests
How do key handovers work?
Keys, access codes and check-in details are arranged in advance and shared with you before arrival. Inspection and key management are handled according to each property's arrangements.
In their words
Trusted by owners and residents
Clear communication from the first enquiry, and the property has been looked after properly ever since.
Property owner, Melbourne
The room was ready when I arrived, the house rules were clear, and the team responded quickly when I had a question.
Long-term resident, Footscray
Have a question specific to your situation?
Tell us about your property, your timing or the accommodation you need, and our team will point you to the right next step.